Official Site® | Ledger.com/Start®
Getting Started Guide

Step 1: Begin at the Official Ledger Website

The first and most crucial action is to ensure you're on the authentic website. Always navigate manually to https://www.ledger.com/start by typing it into your browser’s address bar. Bookmark it for future use. Phishing sites often mimic Ledger’s design, but there are subtle inconsistencies that can expose fraud.

• Check the connection: Ensure you see "https://" and the padlock icon in the browser. If browsers warn you about certificate issues, stop immediately.
• Avoid clicking via untrusted links in emails or social media. Only trust verified Ledger links.
• Check the domain carefully: “ledger.com”, not similar spellings. Phishing attacks sometimes use characters that look alike (e.g. “1edger”, “ledger‑secure”, etc.).

Step 2: Unboxing & Physical Inspection

Once your Ledger hardware wallet arrives, prepare to inspect it. Counterfeit hardware is rare but possible, especially from third‑party sellers. Ensure everything is included and appears official.

• The packaging should be sealed securely and intact.
• You should find the Ledger device (Nano S Plus, Nano X, etc.), USB cable, recovery sheets or cards, user manual.
• Check for Ledger branding, holograms, or tamper‑evidence stickers where applicable.
• Device should power on cleanly, respond correctly to button presses, have clear and crisp display text.

Step 3: System and Software Requirements

Before setup, make sure the environment you are using meets Ledger’s official requirements. Using outdated or compromised systems increases risk substantially.

• Operating System: Latest versions of Windows, macOS, or Linux (for desktop). For mobile: iOS / Android latest releases.
• Internet Connection: A stable, secure network. Avoid public or untrusted Wi‑Fi when downloading or updating firmware.
• USB Cable / Bluetooth: Use the original USB cable. If using Bluetooth (for devices that support it), ensure the firmware supports it and BT security settings are standard.
• Desktop Browser: For verification / firmware, use the latest browser (Chrome, Firefox, Edge, Safari) with up‑to‑date security patches.
• Power Supply / Device Battery: Device should be sufficiently charged (if battery‑powered) during firmware updates to avoid bricking.

Step 4: Downloading Ledger Live Securely

Ledger Live is the official software companion to your hardware wallet. It is used for setup, account management, firmware updates, security checks, and more.

• From ledger.com/start, select the correct version: Desktop (Windows/macOS/Linux) or Mobile (iOS/Android).
• Prefer official Ledger site; avoid downloading from third‑party mirrors, links in forums, random downloads.
• After download, check digital signature or checksum if Ledger provides them. Verifying integrity ensures nobody tampered with the file.
• When installing, accept only necessary permissions. Be cautious if the installer asks for anything unexpected (e.g. full disk access without reason).

Step 5: Device Initialization & Setup

With your device connected, Ledger Live will guide you through essential initialization. This is where your wallet begins to form its secure foundation.

• Select “Set up as new device” if you are starting fresh.
• If you already have a working recovery phrase, choose “Restore from recovery phrase”. Be sure the phrase is correct, in order, and exactly as provided.
• Create a PIN code (generally 4‑8 digits). This PIN is used only on the device and not transmitted elsewhere.
• If the device has cryptographic protections, firmware should generate keys offline. The private keys should never leave the hardware device.

Step 6: Backing Up Your Recovery Phrase

The recovery phrase (seed) is the single most critical part of your wallet’s security. It allows you to recover access if the device is lost, stolen, or damaged.

Step 7: Verifying Device Authenticity & Firmware Integrity

Ledger includes tools like the “genuine check” to make sure the device is not compromised. Firmware integrity is equally important to ensure no malicious modifications have occurred.

• Run the genuine check in Ledger Live when you are prompted, or manually from the Manager tab.
• Ensure firmware is up‑to‑date; Ledger releases patches and updates periodically.
• Do not interrupt firmware update process. Keep device connected, ensure power is stable, don’t close the app midway.
• If you see error messages or unexpected prompts during update or genuine check, stop and consult Ledger support.

Step 8: Installing Apps & Creating Accounts

Each blockchain (Bitcoin, Ethereum, etc.) requires an “app” on the Ledger device. Once apps are installed, you add accounts in Ledger Live to view, send, receive, and manage each supported asset.

• Open Ledger Live → Manager, then install only the apps you need. Unused apps consume device memory.
• Once apps are installed, go to “Accounts → Add account” → choose the asset / blockchain. Ledger Live will synchronize and show balances.
• For tokens on blockchains (e.g. ERC‑20 tokens), ensure correct handling; some may require custom settings or third‑party integrations.
• Maintain awareness of supported coins/tokens in your region; some features limited by regulations or network support.

Step 9: Sending & Receiving Assets Securely

After your accounts are active, you’ll want to send and receive crypto. Doing so properly is crucial to avoid mistakes and potential loss.

• Receiving: Use Ledger Live → Receive → select account. Carefully verify the address displayed on your Ledger device matches what the app shows. Only share that address with trusted sources.
• Sending: Initiate Send from Ledger Live, fill in recipient address, amount, fees; verify all details physically on the device before approving.
• Transaction Fees: Different blockchains have different fee structures. Ensure you understand “gas” (for Ethereum, etc.), or network fees. Don’t set fees too low; transaction might fail or take very long.
• Security Checks: Always confirm amounts and destination addresses *on the Ledger device screen*, not only in the software. Software can be tampered; device display is trusted.

Step 10: Keeping Ledger Live & Firmware Updated

Updates are not optional — they are essential for maintaining security. Software vulnerabilities, hardware exploits, and new attack vectors are always emerging.

• Regularly open Ledger Live → Manager / Settings to see if updates are available.
• Check firmware for the hardware device; device should show prompts for firmware updates when available.
• Update apps installed on device as well; apps may have security patches.
• Ensure your computer or mobile device’s OS is also kept updated with security patches.

Step 11: Everyday Security Best Practices

After setup, staying safe is an ongoing process. These habits protect your assets day after day.

• Never share your PIN, recovery phrase, or private keys. No legitimate support or service ever should ask for them.
• Be alert to phishing: suspicious emails, messages, links asking for credentials or firmware updates. Confirm contacts and URLs manually.
• Use strong passwords for Ledger Live account or associated services. Use password managers if possible.
• Store recovery phrase backups in safe physical locations (fireproof, secure). Do not store digitally unless encrypted and even then, avoid risk.
• If you travel, avoid exposing device or backups; physical security matters.
• Consider using hardware wallets for large holdings; keep small amounts on hot wallets only for convenience.

Step 12: Advanced Features & Optional Tools

Once comfortable with the essentials, you may want to explore advanced features that Ledger and its ecosystem offer. These can enhance your experience and utility—but always proceed with caution.

• Staking & Yield: Some blockchains allow staking directly from Ledger Live or through integrations. Before staking, understand the risks, lock‑ups, and rewards.
• Swap / Exchange Features: Ledger Live may offer built‑in swapping or exchange partners. Use only partners trusted and endorsed by Ledger, avoid shady third‑party tools.
• dApps & DeFi: Connecting to decentralized applications may require more caution. Always verify contract addresses, gas fees, and use device for signing.
• NFTs and Token Management: If you hold NFTs, ensure your device/app supports viewing, signing, and transferring them correctly. Some tools require additional steps.
• Metal or Other Durable Backups: For your recovery phrase, using metal plates or kits that resist fire, water, and physical damage may be a worthwhile investment.
• Multiple Device Setup / Migration: If you ever wish to migrate to a newer Ledger device, Ledger often provides tools to help you do so securely.

Common Problems & Troubleshooting

Even with careful setup, issues may arise. These are some of the most frequent challenges and how to handle them:

• Device Not Recognized / Connection Issues: Try changing USB port, cable; check drivers. On mobile, ensure proper permissions & Bluetooth settings.
• Software Crashes or Won’t Open: Reinstall Ledger Live from official site; ensure OS compatibility; check system logs for errors; contact support if persistent.
• Firmware or App Install Fails: Ensure internet connection is stable; device has sufficient battery/charge; try rebooting both device and computer; ensure latest version of Ledger Live.
• Forgotten PIN / Device Locked: After too many incorrect PIN entries, device resets. Recovery phrase is the only way to restore. If phrase lost, access to funds lost permanently.
• Recovery Phrase Lost or Compromised: If phrase is lost, you can’t restore your wallet. If someone else has it, they can control your funds. Plan backups carefully.
• Suspicious Transactions / Malware Threats: Always verify addresses and transactions on the Ledger device itself; avoid copying addresses from untrusted sources; use antivirus and security software where possible.

Glossary: Key Terms & Concepts

• Hardware Wallet: A device that stores private keys offline, making access by malware or remote attackers difficult.
• Private Key: Secret key used to control funds; should never leave the device or be shared.
• Public Key / Address: Derived from private key; share with others to receive funds.
• PIN: Numerical code required to unlock the device locally.
• Recovery Phrase / Seed Phrase: A set of 24 words that act as backup; can restore the wallet fully.
• Firmware: Software that runs on the hardware device; handles security operations, signing, etc.
• App (on Ledger device): Specific blockchain software (e.g. Bitcoin app, Ethereum app) installed to handle transactions for that chain.
• Ledger Live: The official companion app / desktop/mobile software for managing device, assets, updates.
• Phishing: Fraud attempts to trick you into giving up sensitive info.
• Swap / DeFi / dApps: Decentralized finance tools to trade, lend, borrow, or otherwise use assets beyond just sending/receiving.

Why Security & Verification Always Matter

In the digital assets world, trust is built not by promises but by verifiable actions. Ledger’s model places much of the trust boundary on your choices: your device setup, how you manage your recovery phrase, how and where you download software, how you verify addresses. Every shortcut increases risk.

• Downloaded software may be tampered if sourced from unofficial sites.
• Unverified firmware could carry backdoors or vulnerabilities.
• Compromised recovery phrase means lost assets.
• Phishing is the most common attack vector; even experienced users are targets.
• Physical security (loss, theft) is as important as digital security.

Your Long‑Term Checklist

Below is a list you can refer to regularly, to ensure your crypto setup remains secure and up to date. You might even print it or keep a copy in your secure backup location.

• Regularly review that you have at least one working recovery phrase backup stored in a safe location.
• Ensure device firmware is the most recent; check Ledger advisories.
• Update Ledger Live app to latest version.
• Verify genuine check status in device / software.
• Test sending & receiving small amounts periodically to ensure everything works as expected.
• Monitor accounts for strange or unexpected transactions (though private keys are secure, your public addresses and transactions might be visible).
• Stay informed about network / blockchain updates (hard forks, gas changes, etc.).
• Keep computer/mobile OS patched; use security software where appropriate.
• Limit the number of apps installed on device to essential ones; uninstall unused ones to conserve space and reduce surface area.
• If stock or value of holdings grows significantly, consider more robust physical & digital security (multi‑backup, hardware safes, etc.).